Office 2016 is stuck in Activation Loop gaming computer builder

I posted this in r/OfficeHelp too but so far nobody has answered.

I am helping a friend with this problem. They bought Office 2016 at Staples. We installed it, I set up an MS account for them and activated Office.

Now every time we open Office it says we have to activate it. I put in the serial# and it says it is already registered and just throws us in the loop over and over again.

We cannot use Word or any program, it is limited as if it is a pirated copy or something.

It also would not accept the credentials for the MS account I made and I had to change the password.

Any ideas what I should do? I think I have used some sort of activation tool in the past but cannot remember off the top of my head.

Thanks

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