I've had a really frustrating time dealing with Dell over the past 2.5 months. I've written this as a bit of a vent, and so that others can learn from my mistakes. I've included a link to one of my posts explaining the situation below. However, a TLDR is: I've received 3 XPS 15's with manufacturing defects. 1st = bezzles falling off, 2nd = misaligned keyboard, 3rd = dead pixels and massive screen bleed.
https://www.reddit.com/r/laptops/comments/6nyszg/need_to_vent_about_my_dell_xps_15/
I was fed up with Dell and either wanted a complete refund or a new XPS with a 3 year extended warranty as way of compensation.
I called Dell up and after being transferred around for an hour and a half, I learned the following:
Dell cannot refund me any money because my original laptop was purchased over 30 days ago...NO SHIT!!?? Each laptop took about 11 days to ship and that doesn't include the time required for the replacement request to be approved. The bezzles on my first laptop did not start delaminating till about 2 weeks into my ownership. Of course it's been more than 30 days since I got my first fucking laptop.
As for compensation? Nothing. The "best" they can do for me is send me another replacement.
To anyone in the market for a XPS 15 (or Dell in general), I would HIGHLY recommend looking elsewhere. If you absolutely HAVE to get an XPS, learn for my mistake. If Dell sends you a shit unit, ask for a refund immediately. Then, if you decide to give Dell another shot, you can just buy a new unit with the refund money and have a new 30 day refund window. That way, you don't waste any refund window time waiting for the replacement to arrive.
Fuck Dell.
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from computers https://www.reddit.com/r/computers/comments/6okj35/never_buying_a_dell_again_vent/
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