Need laptop help ASAP!! gaming computer builder

I reset my laptop and sold it to someone online.

They sent me pictures and the screen is now blank. I know it's my laptop, but I don't understand why it would do that. It's never given me issues before.

Model: HP Stream 11

Please let me know what's happening and how I can advice them to fix it soon!.

submitted by /u/WhiskeyCamper
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